CRMIT Launches Upgraded Email Solution for CRM Systems to Enable Customer Experience

CRMIT Launches Upgraded Email Solution for CRM Systems to Enable Customer Experience

CRMIT Solutions, a leader in transforming businesses with cloud based Customer Experience (CX) solutions on Sales, Service, Marketing & Social Cloud, today announced the release of upgraded CRM++ “Email Workbench v1.4”.

The CRM++ Email Workbench v1.4 continues to enhance your business processes and in-turn your customers’ experience with upgraded features including many smooth attachments, upgraded TinyMCE Editor, improved statue embedding & preview, improved template management, draft functionality, print preview and BCC recipient.

CRM++ Email Workbench provides a comprehensive solution to manage, capture, collate, respond and distribute important customer email activity all within the CRM system. Every update, development and opportunity is immediately shared with appropriate team members, without you having to remember to copy alternative forward.

The CRM++ Email Workbench also eliminates the switching between email programs and CRM modules, which always has been a challenge. The seamless computerization from service requests and one-stop email communication aids better visibility and accessibility to all customer information and emails within the system.

Customer background is of paramount importance to any customer centric organization besides a categorical Customer Experience (CX)s enable businesses to attract more, hold more, sell more, sell for more, and do more.

“Email Workbench v1.4 is a testimony from our continued efforts to enable our customers accompanying improved business processes and customer experience.” said Naga Chokkanathan, Director, Innovations, CRMIT Solutions “The set of new enhancements to this version is a result of customer feedback through multiple workshops that we conducted to explore the customer journey, making best use of the cutting edge technology” he added.The version is currently available for Oracle CRM On Demand & Oracle Sales Cloud.

About CRM++:
CRM++ is a suite of native customer experience (CX) solutions by CRMIT Solutions for Oracle® Sales Cloud (including Oracle CRM OnDemand, Oracle Fusion Purchaser Blood Management, besides Seer Eloqua solutions), Oracle Social Cloud, and Medium RightNow Cloud Service. With over 3000+ users, the CRM++ framework helps extend the customer experience (CX) and the brawn of customer relations management(CRM) features including Email WorkBench, Self Service Portal, Traveling CRM, Social CRM and Computer Telephony Integration.

Trademarks:
Oracle and Java are registered trademarks from Oracle and/or its affiliates

For more information contact:
Deepti Sharma
Marcom, CRMIT Solutions
email: deepti.sharma@crmit.com